ClearClass Legal & Trust Center
Refund & Damage Replacement Policy
Hassle-free 48-hour transit damage replacement & return terms
Zero-Risk Guarantee•Last Updated: February 24, 2026
Refund & Damage Replacement Policy
ClearClass Glass Equipment Official Terms
1. 100% Zero-Risk Transit Damage Guarantee
If any glassware item arrives cracked, chipped, or shattered during courier transit, we provide a 100% FREE direct replacement with priority expedited shipping.
How to claim:
1. Take clear photos/unboxing video of the damaged item and packaging box.
2. Contact us within 48 hours of delivery at support@clearclass.com or WhatsApp (+91 98765 43210).
3. Once reviewed, our team dispatches a brand new replacement immediately—no return of broken shards required!
2. 7-Day Return Policy (Unused Items)
If you wish to return an unused product in its original pristine packaging with tags intact, you may initiate a return within 7 days of delivery. A reverse pickup will be scheduled. Return transit fees of ₹150 are deducted from the final refund.
3. Refund Processing Timelines
• UPI & NetBanking refunds reflect within 24 to 48 hours of inspection.
• Credit/Debit Card refunds take 3 to 5 banking days depending on your issuing bank.
• For COD orders, refunds are credited directly to your verified UPI ID or Bank Account.
4. Non-Returnable Items
Customized bespoke glassware, custom laser-etched products, and items with signs of post-delivery usage/washing cannot be accepted for return.
Official Atelier CommitmentAll transactions and interactions on ClearClass are protected by industry-standard SSL encryption and backed by our unconditional transit insurance guarantee.
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Have Questions?
Our customer care and legal grievance team is available Monday through Saturday to clarify any terms or assist with replacements.